Floory · Refunds and cancellation

Refunds and cancellation

Last updated 4 November 2026

The short version: try Floory properly before you pay for a full year, cancel any time before renewal, and if we can't get your floor plan working we give your money back.

Before you pay

We load one of your real floor plans and show it to you live in a demo before you commit. You don't need a card to start.

First 14 days

If you cancel within 14 days of your first invoice, and none of your shows has been published to your team yet, we refund the full amount.

If we can't read your plan

If we can't get your floor plan live and usable within 14 days of receiving it, you can cancel and we refund the full amount, whenever in your first year that happens.

After that

• Yearly fees aren't refunded for the remaining months if you stop using Floory partway through the year. Your account stays active until the end of the period you paid for.
• Extra shows, halls and message packs added during the year are charged pro rata and aren't refundable once used.
• If we change these terms in a way you don't accept, or we end the service, we refund fees paid for the unused period.

How to cancel

Email contact@floory.si from an admin account, at least 30 days before your renewal date. We confirm in writing. Refunds go back by the method you paid with, within 14 days.

Your data after cancelling

You can export your booth list and plans before the end date. We delete your data within 90 days of the end of your subscription.

Atriqa Integrated Marketing Private Limited · India · contact@floory.si